COVID-19 Statement

COVID-19 Statement

Date Published 20 March 2020

If you need to visit our office please could we ask you contact us first as we will only be accepting visitors who have a confirmed appointment to ensure the very best level of service and safety for our team, customers and business associates.

If you are looking to have your property valued for either selling or letting please contact our office as we are pleased to say we will still be providing this service. Please contact our office to discuss how this can take place.

Property Viewings:
We will continue to offer property viewings at this present time but due to staff levels and customer instructions this will be naturally interrupted. Please contact our office to discuss the property you are interested in, and we can make arrangements on a case by case basis.

We have a robust communication and customer contact system in place at Novahomes and if the government decide to take drastic steps and close businesses, we are well placed to be able to continue to serve our customers. If needed we will employ remote working and client updates. Any concerned customers should feel free to call or email our office to discuss this further.

Contacting us:
Most businesses in the UK have had increased call and email volumes during this crisis, and we are no different. With hundreds of landlords, tenants, buyers and sellers we are receiving exceptional levels of calls and emails. Please be patient while we deal with your enquiry as we are working very hard to respond to our customers needs on a daily basis.

As a company we would like to thank customers for their support so far during a difficult time, and we hope you are all safe and well. We look forward to continuing to support and serve our local community.