• Novahomes
    The ONLY Agent In Plymouth
    To Be Rated EXCEPTIONAL For
    BOTH Sales & Lettings By The
    Best Estate Agent Guide 2021
When you have registered your details with us and booked a viewing we will confirm the appointment with the owner of the property and once agreed, we will email and text you confirmation, detailing the date, time and who you will be meeting.
One of our property consultants will meet you at the property and provide you with a property brochure. They will give you a tour of the property and highlight any features of the property/area. We also ask the owner of the property to fill in a questionnaire on the property, so feel free to ask us as many questions as you like. If we do not know the answer, we will contact the owner and come back to you as soon as possible.
In order for further viewings to stop once your offer has been accepted, we require the following information to be provided to us as soon as possible. Failure to provide the appropriate information may result in viewings commencing.

  • The details of the Solicitor that you intend to instruct
  • The details of the Mortgage Adviser that you intend using to arrange your mortgage (if applicable)
  • A copy of any Mortgage Agreement in Principle that you have in place
  • Proof of your deposit
  • Details of the estate agent that you have sold your current property through and length of the chain (if applicable)
  • Proof of cash funds (if you are a cash buyer)
  • Two forms of identification for each person purchasing
Normally, once you have provided your solicitor details and proof of how you intend to fund the purchase, the property will come off the market. Sometimes the owner may decide to wait until a survey has been booked on the property before taking the property off the market.
Estate agents are subject to the Money Laundering Regulations 2007 and the Proceeds of Crime Act 2002, and are obliged by law to comply. For landlords, sellers and buyers, this means that we are legally obliged to obtain proof of your identity and proof of your address. Estate agents will also require sight of all original documents or alternatively, certified copies. Where providing original identity documents they will need to be seen in the presence of the document holder. For the avoidance of doubt, a certified copy should be certified by an individual from a recognisable profession (i.e. doctor, teacher, solicitor, bank manager, accountant or public notary), with the copy containing the details of the individual certifying it and their contact details.
Once your offer has been accepted it is best practice to formally instruct your solicitor as soon as possible. They will require signed instruction forms, identification and money on account to progress your purchase. At the same time, you should contact your mortgage broker and pay any fees required to apply for your mortgage and book a survey.
Generally, your solicitor should keep you up to date on any progress with your purchase, so feel free to call or email them. However, if you require our help at any stage or would like an update on the progress further up the chain, please feel free to email us at: support@novahomesestateagents.co.uk