The Agent: Mark Savill - Home Sales and Lettings
novahomes.co.uk Chard estate agent has homes for sale and to let available in Chard, Ilminster, South Somerset and East Devon in South West England. We can provide a free valuation and market your residential property effectively. For landlords we provide lettings marketing and property management to ensure that you can rent out your residential property effectively, be it a flat, house or bungalow.
Chard, Ilminster, South Somerset and East Devon in South West England
Agency Name - Mark Savill (trading under licence as novahomes.co.uk)
Contact Name(s) - Novahomes (Chard) Limited
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Mark Savill and Jane Desforges both have long careers in estate agency and property. Mark graduated with a Bachelor of Science in Estate Management in 1986 spending 7 years in the public and commercial property world before entering the residential sector in 1994. In his time in estate agency he worked his way from up Sales Negotiator to Area Director with one of the UK's largest estate agency chains. He left to set up novahomes in 2006. Said Mark "property has always been my love but people are my passion. The sheer sense of satisfaction that comes from putting a chain together and then seeing all those people move into their new homes is what this job is all about." Jane Desforges has enjoyed 12 years in the industry managing offices that both sell houses as well as lettings and property management.
Jane is a stickler for service and is adamant that the cheapness of the fee should in no way reflect the quality of the customer experience. "Many of our buyers and sellers have told us that dealing with novahomes has been a breath of fresh air. We are not aggressive sales people and we pride ourselves on doing the best job possible to help buyers and sellers alike. We may not charge a lot of money but we are very good at getting people moved.
Just a note to put in writing our sincere thanks for selling our house in Somerton.Your professionalism, energy & willingness to try anything 'as long as it's legal' has been appreciated, especially in this difficult climate. I've been grateful for all the advice & help you've also been able to give us regarding our purchase & as I've said many times to you & Cath, you have been without doubt the most pro-active driving force in our whole buying & selling process.
Mr and Mrs Johnson
We would like to thank you for your professional friendly service that you gave us when you were selling, and sold, our home. In the short time that you had our property on the market we had more people view than any other estate agents we had used before. We have now settled comfortably in our new home and will recommend you to other people.
Julie and Bill (Crewkerne)
I would just like to say that the service I have received from you has been both professional and efficient which has been greatly appreciated, especially at what can be an extremely stressful time. I only wish you had acted for me in selling my property! Rest assured I will be recommending you to anyone that is looking to move in the near future.
Deborah (purchased through novahomes.co.uk)
OMBUDSMAN FOR ESTATE AGENTS SURVEY RESULTS
All Ombudsman registered firms have to follow the code of conduct laid out by the OEA. All firms are regularly surveyed to make sure that the code is being adhered to. As part of that survey the firm is scored to see what the customers thought about the service received. Our survey took place in December 07 and was conducted for the OEA by Referenceline Limited. They reported scores and comments as follows:
Professional 9.9 out of 10 "acted professionally at all times"
Friendly 10 out of 10 "was friendly and understood my requirements"
Knowledgeable 9.9 out of 10 "showed a good knowledge of local market conditions
Helpful 9.9 out of 10 "helped in the negotiations between buyer and seller"
The most crucial question was "Would you recommend this firm to friends?" and on that we scored a resounding 100%!
Jane Desforges of novahomes provided us with a professional, honest and friendly service. Initially Jane valued our house, she gave us a price list for similar properties, which she had researched to give us an informed estimate of the valuation. She also gave us a list of top ten tips for presenting your home to sell which we found useful.
Jane marketed our property really well, she used a lot of photographs in both the website advert, and in our particulars.
We were very pleased about this, as we had found when looking at properties for sale ourselves, that the more pictures there were in the advert, the more interested we became in the property.
Jane called prospective buyers for us and emailed people who were interested in similar properties to ours, as soon as our property was on the market. We had a few particular streets in mind of where we hoped to purchase, Jane sent letters out to each entire street. She got responses from people considering selling, which we would otherwise have been unaware of.
Jane was happy to acompany viewings, not only when we were out, but while we were at home as well. This was really helpful as we have children - it's not always easy to show people around when taking care of the children at the same time.
We would highly recommend novahomes to anyone who has had problems with estate agencies in the past, as Jane is honest and always confirms any procedures with us before going ahead.
She kept us properly informed with any updates, and we were never left wondering about anything. Jane is efficient in her dealings and swift with her responses. We have already recommended novahomes to friends and family, who have agreed that the service provided is of an extremely high standard and is less expensive.
Selling our home with novahomes has been a pleasant experience, which was far less stressful than we had anticipated selling our home would be. This is due to our agents experience, particularly her excellent communication skills and customer care, and for such a reasonable price. A really professional service.
Hattie and Rob of Crewkerne
Please find below some business contacts that we believe you might find useful.
Plumbing and central heating. Telephone 01935 850394 or Mobile 07890969313
D J Williams Carpets
Carpet/Flooring suppliers and fitters
Handmade boxes, canvasses, personalised books and gifts on line.
Please note that the details on the web site have been prepared by and are the responsibility of the local agent who is trading as a novahomes.co.uk agent under licence. Novahomes.co.uk Limited take no responsibility for the details prepared by the individual agents nor for any actions that the individual agents might take. For the full details of this agent please click here.